Quality Guaranteed

Thank you for shopping at Polexe Shelving Systems™. We guarantee to provide you with the best customer support possible. If you are not completely satisfied with your recent purchase, we are here to assist you with your return. We will accept your return and provide a refund to any parts & pieces returned within 30 days from the date of delivery. Any returns submitted after the 30 days are subject to a restocking fee. Additionally, returns are not accepted after 60 days from the date of receiving your products.

Proof of Purchase, Please include the original receipt with your return. A receipt is required to exchange parts and pieces or receive credit back to the original payment method. Credits will be applied to the original credit card used for the returned order.

Special Considerations

Polexe Shelving Systems™ Team is here to serve you. We do have some unique considerations to take into account when requesting a return for a refund.

• Parts & pieces that have been used are not eligible for a refund.

• Parts & pieces will be counted upon return before credit is applied.

• If returned parts & pieces have damage that was not reported within 30 days of delivery, a credit will not be applied.

• An RGA (Return Goods Authorization) provided by Polexe Shelving Systems™ is required and MUST be written on the return box.

• All items must be shipped to Polexe Shelving Systems™ within 15 days of the requested date of the Return Goods Authorization.

• We cannot accept any parts & pieces that do not have proof of purchase.

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Process of Returning

1. Call 657-210-1017 or email our Customer Service Department at contact@polexe.com to receive an RGA (Return Goods Authorization).

2. Polexe Shelving Systems™ will provide an RGA number and requests that the shipment is sent to one of our designated facilities. If the items returned are due to our error, a prepaid shipping label will be emailed to you for your use.

3. Place parts & pieces in original packaging or, if original packaging is unavailable, package according to the RGA repackaging guidelines.

4. Please write your provided RGA # on your shipping label.

5. Ship your package to Polexe Shelving Systems™. A reminder that your package must be shipped within 15 days from the date that the Returned Goods Authorization was issued.

6. Returned parts & pieces will be inspected and accounted for upon return.

7. A Polexe Shelving Systems™ representative will contact you regarding any questions or concerns with your returned product.

8. Determined credit will be applied to the original payment method and the exchange of products will be handled accordingly.

Reporting Damaged Products
Damaged or missing parts & pieces must be reported to Polexe Shelving Systems™ Customer Service within 30 days of delivery by calling 949-979-5597. The original shipping charges incurred on your purchases are not refundable as part of your return.

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If you have any questions on how to return your  system, please contact us as 

contact@polexe.com

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Polexe Shelving Systems™

297 N. State College Blvd, 

Orange, CA 92868

 

 

Email Address:

contact@polexe.com

 

Telephone number:

949-979-5597